Disclaimer: In case of any discrepancy or difference, the English version will take precedence over the translation
www.tinypurpleshop.com Terms of Use
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name \[] (“Website”), including the related mobile site and mobile application (hereinafter referred to as “Platform”)
The Platform is owned by Radiance, a company incorporated under Partnership Firm with its registered office at No. 1, Sringeri Mutt Road, R. A. Puram, Chennai - 600028, Tamil Nadu, India (hereinafter referred to as "Radiance").
Your use of the Platform and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with Radiance and these terms and conditions including the policies constitute Your binding obligations, with Radiance.
For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Platform by providing Registration Data while registering on the Platform as Registered User using the computer systems. Radiance allows the User to surf the Platform or making purchases without registering on the Platform. The term "We", "Us", "Our" shall mean Radiance.
ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Radiance Policies ((including but not limited to Privacy Policy available at Privacy) as amended from time to time.
Membership Eligibility
Transaction on the Platform is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you may use the Platform or access content on the Platform only under the supervision and prior consent/ permission of a parent or legal guardian.
As a minor if you wish to transact on the Platform, such transaction on the Platform may be made by your legal guardian or parents. Radiance reserves the right to terminate your membership and / or refuse to provide you with access to the Platform if it is brought to Radiance's notice or if it is discovered that You are under the age of 18 years and transacting on the Platform.
Your Account and Registration Obligations
If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform and refuse to provide You with access to the Platform.
Your mobile phone number and/or e-mail address is treated as Your primary identifier on the Platform. It is your responsibility to ensure that Your mobile phone number and your email address is up to date on the Platform at all times. You agree to notify Us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform.
You agree that Radiance shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where You have failed to update Your revised mobile phone number and/or e-mail address on the Website Platform.
If You share or allow others to have access to Your account on the Platform (“Account”), by creating separate profiles under Your Account, or otherwise, they will be able to view and access Your Account information. You shall be solely liable and responsible for all the activities undertaken under Your Account, and any consequences there from.
You must maintain confidentiality of the account information and for all the activities that occur under Your account. You must not share your login details, ie, username and password of Your account with any other person, else it would be considered breach of this Terms of Use.
You agree to: (a) ensure that You successfully log out from Your account at the end of each session; and (b) immediately notify www.tinypurpleshop.com of any unauthorized use of Your account. If there is reason to believe that there is likely to be a breach of security or misuse of Your account, We may request You to change the password or we may suspend Your account without any liability to www.tinypurpleshop.com, for such period of time as we deem appropriate in the circumstances. We shall not be liable for any loss or damage arising from Your failure to comply with this provision.
Communications
When You use the Platform or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
Platform for Transaction and Communication
The Platform enables the Buyer and www.tinypurpleshop.com to transact on the Platform. www.tinypurpleshop.com is not and cannot be a party to or control in any manner any transaction between the Platform's Users.
Henceforward:
At no time shall Radiance hold any right, title or interest over the products nor shall Radiance have any obligations or liabilities in respect of such contract.
Radiance is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
Select products offered by sellers may be eligible for business purchases on the Platform.
* GST invoice will have, inter alia, the following details printed on it: -GSTIN associated with your registered business, as provided by you
* Entity name of your registered business, as provided by you
* Not all products are eligible for business purchases on the Platform and the same is solely at the discretion of www.tinypurpleshop.com. You will be able to view the eligibility of Tax Invoice on the product page on the Platform.
* Purchases on the Platform must only be for end consumption. Users must not use products purchased on the Platform for any commercial, promotional, resale or further distribution purposes.
* For seamless availment of input tax credit, kindly mention the delivery address as the address which is mentioned as the registered place of business as per the records of GST authority. Please note that availment of input tax credit is subject to provisions of GST Act and rules.
* The delivery and billing addresses will be required to be the same, please note that input tax credit will be denied by GST authority if the delivery address and GSTIN in the GST invoice are of different states.
* If GSTIN and/or business entity details are not provided by You, it will be presumed that it is a personal purchase and not a business purchase.
* Radiance is not responsible to verify the correctness of the GSTIN and/or entity name provided by You and You shall be entirely responsible to provide the accurate details.
* Radiance shall not entertain any request for any revision in the GST Invoice. Radiance shall not be liable for Your default including for reasons associated with details provided by You.
* Radiance will not be liable in case You are not able to avail input tax credit or if input tax credit is denied to You for any reason whatsoever.
* You shall be solely liable for all compliances required under applicable laws.
* You agree to indemnify and hold Radiance harmless from all losses, claims, costs, expenses, suits, proceedings, or any other liability including any third-party claims (including any penalties imposed by governmental authorities) arising out of or in connection with (1) the GSTIN and/or entity name provided by you or the input tax credit claimed by you or your use or misuse of the GST Invoice and (2) your non-compliance with the applicable laws or (3) your use or misuse of any third-party’s details including GSTIN.
* Radiance has the right to not allow business purchases on the Platform to You if a fraudulent activity is identified.
* Radiance reserves the right to not issue Tax Invoice or issue a credit note against an already issued Tax Invoice to cancel the transaction, if any fraudulent activity is identified.
Disclaimer: Pricing on any product(s) as is reflected on the Platform may due to some technical issue, typographical error or product information published by www.tinypurpleshop.com may be incorrectly reflected and in such an event www.tinypurpleshop.com may cancel such your order(s).
Please note that there could be risks in dealing with underage persons or people acting under false pretense.
Charges
Radiance may charge a nominal fee for browsing and buying some products on the Platform. Radiance reserves the right to change its Fee Policy from time to time. In particular, Radiance may at its sole discretion introduce new services/fees and modify some or all of the existing services/fees offered on the Platform. In such an event, Radiance reserves the right to introduce fees for the new services offered or amend/introduce fees for existing/new services, as the case may be. Changes to the Fee Policy shall be posted on the Platform and such changes shall automatically become effective immediately after they are posted on the Platform. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Radiance.
What is the platform fee?
Fee levied by Radiance to sustain the efficient operations and continuous improvement of a part of the platform, for a hassle-free app experience.
Refund of Platform Fee
a) If the order is lost or undelivered to the preferred location, the complete order amount will be refunded if paid online, including the platform fee.
b) If a customer cancels an order partially or returns part of an order, platform charges will be refunded as allocated to the item being returned/canceled.
c) Platform charges will be refunded in case of a full order cancellation
By agreeing to the Terms of Use, you agree to engage the services of a transport service provider (“Transporter”) (facilitated by Radiance) for transportation of products from the location of www.tinypurpleshop.com or Transporter Facility, where it is handed over to the Transporter and it is delivered to your location. Such movement of products is on your account and the Transporter is only responsible for transportation of products. In lieu of these services, you will be liable to pay “Shipping Charges” for delivery of your products. You agree that Radiance is authorized to collect the “Shipping Charges” from you on behalf of the Transporter. The Shipping Charges may vary from order to order, which will be determined on multiple factors, which shall include but not be limited to order value, distance and time of the day. Radiance will inform you of the Shipping Charges that may apply to you, at the time of placing the order, and you shall be liable to pay Shipping Charges incurred for your order.
In case the products are ultimately returned by you, the Shipping Charges (if already collected) will be refunded within the same timelines from the day the refund amount is processed and the amount will be credited to your selected mode of payment.
You acknowledge that all purchases of the products are direct transactions between you and Radiance. The Transporter is not a party to the sale and assumes no title, interest, or rights in the products. Ownership transfers to you when the products are handed over to the Transporter by Radiance. Once Radiance hands over the products to the Transporter for delivery, the ownership of, products is immediately transferred to you. The Transporter’s role is strictly limited to providing logistics and delivery services, and the Transporter shall not be considered a buyer or seller of the products. The contract of sale exists solely between you and Radiance.
You agree that once you accept delivery of the products at the delivery location, it shall be deemed that the Transporter has completed all its contractual obligations as a Logistics service provider. Your acceptance of delivery of products shall constitute deemed approval of the fact that the consignment has been received in full and intact condition.
The Transporter is a “ Goods Transport Agency” under the GST laws, Shipping Charges will be charged along with applicable taxes (wherever applicable).
The Transporter shall, for booking of the consignment to be transported, issue a Consignment Note, which will also include the terms and conditions governing the carriage, in addition to the applicable Terms of Use mentioned herein. You are encouraged to refer to the additional terms and conditions set out in the Consignment Note, which shall be made available to you in your order page.
The Transporter shall not be liable for any delay in pickup, mis-delivery, non-delivery or loss or damage to shipment caused on account of an act of God, force majeure productor any other cause reasonably beyond the control of the Transporter.
Any time of arrival/delivery provided at booking by Radiance is an estimate only and the Transporter has no role in providing such estimate. The Transporter shall not be bound by any time-commitments made by Radiance to the customer.
Use of the Platform
You agree, undertake and confirm that Your use of Platform shall be strictly governed by the following binding principles:
(a) belongs to another person and to which You do not have any right to;
(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
(c) is misleading in any way;
(d) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
(e) harasses or advocates harassment of another person;
(f) involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
(g) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
(h) infringes upon or violates any third party's rights \[including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity\];
(i) promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices;
(j) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
(k) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
(l) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
(m) contains video, photographs, or images of another person (with a minor or an adult).
(n) tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
(o) engages in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" products related to the Platform. Throughout this Terms of Use, Radiance's prior written consent means a communication coming from Radiance's Legal Department, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization;
(p) solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;
(q) interferes with another USER's use and enjoyment of the Platform or any other individual's User and enjoyment of similar services;
(r) refers to any Platform or URL that, in Our sole discretion, contains material that is inappropriate for the Platform or any other Platform, contains content that would be prohibited or violates the letter or spirit of these Terms of Use.
(s) harm minors in any way;
(t) infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
(u) violates any law for the time being in force;
(v) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(w) impersonate another person;
(x) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
(y) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
(z) shall not be false, inaccurate or misleading;
(aa) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
(ab) shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers;
We reserve the right, but has no obligation, to monitor the materials posted on the Platform. Radiance shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE PLATFORM AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect Radiance views. In no event shall Radiance assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information.
Terms & Conditions:
* For orders where the products are delivered and not returned, the contribution, once made, will not be refunded.
Contents Posted on Platform
Some text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "Content"), is a third party user generated content and Radiance has no control over such third party user generated content as Radiance is merely an intermediary for the purposes of this Terms of Use.
Except as expressly provided in these Terms of Use, no part of the Platform and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Platform or other medium for publication or distribution or for any commercial enterprise, without Radiance's express prior written consent.
You may use information on the products and services purposely made available on the Platform for downloading, provided that You: (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.
You shall be responsible for any notes, messages, emails, reviews, ratings, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Platform (collectively, "Content"). Such Content will become Our property and You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide. You agree that any Content You post may be used by us, consistent with Our Privacy Policy and Rules of Conduct on Site as mentioned herein, and You are not entitled to any payment or other compensation for such use.
SOME CONTENT OFFERED ON THE PLATFORM MAY NOT BE SUITABLE FOR SOME VIEWERS AND THEREFORE VIEWER DISCRETION IS ADVISED. ALSO, SOME CONTENT OFFERED ON THE PLATFORM MAY NOT BE APPROPRIATE FOR VIEWERSHIP BY CHILDREN. PARENTS AND/OR LEGAL GUARDIANS ARE ADVISED TO EXERCISE DISCRETION BEFORE ALLOWING THEIR CHILDREN AND/OR WARDS TO ACCESS CONTENT ON THE PLATFORM.
Privacy
We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Our current Privacy Policy is available at Privacy Policy. if You object to Your Information being transferred or used in this way please do not use the Platform.
We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
Disclaimer of Warranties and Liability
This Platform, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Radiance does not warrant that:
This Platform will be constantly available, or available at all; or
The information on this Platform is complete, true, accurate or non-misleading.
Radiance will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Platform. Radiance does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Platform; their servers; or electronic communication sent from Us are free of viruses or other harmful components.
Nothing on Platform constitutes, or is meant to constitute, advice of any kind. All the Products sold on Platform are governed by different state laws and if www.tinypurpleshop.com is unable to deliver such Products due to implications of different state laws, www.tinypurpleshop.com will return or will give credit for the amount (if any) received in advance by it from the sale of such Product that could not be delivered to You.
You will be required to enter a valid phone number while placing an order on the Platform. By registering Your phone number with us, You consent to be contacted by Us via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication in case of any order or shipment or delivery related updates.
Services
Order Fulfillment
Your purchases on the Platform include fulfillment and delivery services. Upon order confirmation, the Company will aim to facilitate delivery of your products within the timeframe communicated through the Platform. While we strive to provide accurate estimated delivery times, these may vary based on factors including third-party delivery partner availability, order volume, traffic conditions, weather, and unforeseen circumstances. We/Company will not be held liable for any delay in delivery of the Order.
For your convenience, the estimated time of arrival (ETA) is displayed on the App's homepage before placing an order, allowing you to make informed purchasing decisions.
Please be aware that additional delivery fees may apply based on factors such as severe weather, peak hours, high demand periods, late-night deliveries, packing and handling, platform maintenance, or small order fulfillment. These fees will be transparently displayed in the "Cart" section before place the order.
Payment
While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:
All payments made against the purchases/services on Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Platform will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Platform.
Before shipping / delivering your order to you, www.tinypurpleshop.com may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.
Further:
Payment Facility for Buyers:
Compliance with Laws:
Buyer's arrangement with Issuing Bank:
Customer Conduct
Terms:
A) Radiance fosters diversity, inclusion, equity and protect the individuals who are engaged with us as delivery partners from any discrimination on grounds such as race, social origin, caste, ethnicity, nationality, gender, gender identity and expression, sexual orientation, disability, religion or belief, age or any other grounds.
B) Radiance prohibits discrimination against delivery partners under any circumstances and on any grounds including on the basis of race, religion, caste, place of origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristics that may be protected under applicable law.
C) We reserve the right to withhold access to the Platform and otherwise limit Your access to the Platform at Our absolute discretion if You behave towards any delivery partner working with www.tinypurpleshop.com in a manner which is discourteous, disrespectful, or abusive, or which otherwise may be deemed to be inappropriate or unlawful.
D) You are expected to treat all delivery partners with courtesy and respect.
Returns
The return policy period is for 7 days from the receipt of the product in unused condition. Please check our refund and return guidelines. If at the time of delivery and/or within the applicable return policy period, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s subject to the following terms and conditions
Following products shall not be eligible for return or replacement:
a. Damages due to misuse of product;
b. Incidental damage due to malfunctioning of product;
c. Any consumable item which has been used/installed;
d. Products with tampered or missing serial/UPC numbers;
e. Digital products/services;
f. Any damage/defect which are not covered under the manufacturer's warranty
g. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
h. Jewelry which is 'made to order' on customer's request
The products are not used (other than for trial), altered, washed, soiled or damaged in any way.
Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.
Returns are not applicable for 'Made to order' jewellery, made to order or customized products, clearance sale, items mentioned as non returnable and non refundable, freebies, etc.
Damaged or defective products are replaced subjected to availability or refunded.
If www.tinypurpleshop.com has any suspicion or knowledge that any of its buyers are involved in any activity that is intended to provide claims or information that is false or not genuine, Radiance may also, while reserving its rights to initiate civil and/or criminal proceedings against such member buyers, at its sole discretion, suspend, block, restrict, cancel the Display Name of such buyers and/or disqualify that user and any related users from availing protection through this program. Customers who have been blocked for any suspicious or fraudulent activity on www.tinypurpleshop.com will not be allowed to return their products.
Radiance reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Radiance may at its sole discretion suspend, block, restrict, cancel the Display Name \[and its related Display Names\] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
Indemnity
You shall indemnify and hold harmless www.tinypurpleshop.com, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
Applicable Law
Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Chennai.
Jurisdictional Issues/Sale in India Only
Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. www.tinypurpleshop.com makes no representation that materials in the Platform are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and Radiance is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.
Trademark, Copyright and Restriction
This site is controlled and operated by Radiance and products are sold by It. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Platform is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Platform or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
Product Description
Radiance we do not warrant that Product description or other content of this Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
Limitation of Liability
IN NO EVENT SHALL RADIANCE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
Contact Us
Please contact us for any questions or comments regarding this platform through Grievance officer
In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:
Nithya E.
Partner
No. 1, Sringeri Mutt Road,
R. A. Puram, Chennai - 600028
Tamilnadu, India
9840686820
POLICIES
Profanity Policy
Radiance prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.
This policy extends to text within listings, on product pages and all other areas of the site that another User may view. If the profane words are part of a title for the item being sold, we 'blur' out the bulk of the offending word with asterisks (i.e., s\*\*\* or f\*\*\*).
Please report any violations of this policy to the correct area for review:
* Report offensive Display Names
* Report offensive language in a listing or otherwise
If a feedback comment; or any communication made between Users on the Platform; or email communication between Users in relation to transactions conducted on Platform contain profanity, please submit a request for action/removal.
Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.
Radiance will consider the circumstances of an alleged policy violation and the user's trading records before taking action.
Violations of this policy may result in a range of actions, including:
Radiance shall have the right to delete a product review posted by the customer at its sole discretion, if it is of the opinion that the review contains offensive language as stated above. Further, if Radiance is of the opinion that the review unfairly either: (i) causes disadvantage to a product; or (ii) increases the popularity of the product, Radiance shall have the right to delete the customer review. Radiance shall also, at its sole discretion have the right to blacklist the customer from posting any further customer reviews.
Rating and Review Process
Reviews must be genuine and based on your actual experience and purchase of the product from www.tinypurpleshop.com.
Reviews must comply with the Platform’s TOU and content policies, including those prohibiting offensive, abusive, or inappropriate content.
Reviews must not contain any personal information, such as your name, address, phone number, or email address.
Reviews must not promote any other products or services.
All reviews and ratings will be subject to moderation by the Platform.
What all is allowed in www.tinypurpleshop.com Ratings and Reviews
• Product Ratings
• Product Reviews
• Image Reviews
• Video Reviews
Only Buyers with Verified Purchases can leave reviews:
• Ratings & Reviews are solicited from users post-delivery of their product.
• In case someone who has not purchased a particular product on www.tinypurpleshop.com, attempts to review/rate a product on www.tinypurpleshop.com, we do not allow it under any circumstances. These users see an error.
Crowd-sourced Review Feedback
• We may allow users to give Thumbs-up & Thumbs-down against every review at a later date.
• Flag as abusive: Users are allowed to flag reviews as abusive in case they find content that they find as abusive. These are then manually moderated and taken down in case they violate any guidelines.
Moderation of Reviews
• Text: Profanity, Personal or sensitive information, Religious and political comments , Emojis, Other mixed languages (detection and rejection), Competitor/Competitive Brand mentions (ex. Mentioning Brand B in a review of Brand A’s products), Price/Offer related information, URLs for external websites, Service related reviews for the product, Poorly formatted content, Irrelevant content
• Image & Video: All images are manually moderated. Only images & videos that have completed moderation go live on the platform and are visible to other users.
All profane reviews go for manual moderation.
Image & Video components directly go for manual moderation.
Text Reviews can be rejected for the following reasons: Profanity, Spam/HTML, Irrelevant Content, Price/Offer Related Content, Misleading joke review, Unintelligible Text/Very Bad Formatting, Product Related Query, Fake/Duplicate Product, Contains Personal Information, Rating & Review Mismatch (ex. Rating is 1*, but very good review), Delivery Related/Installation Related Review, Regional Language Content, Missing Product Related Review, Service Centre Related (Post Sale Related), Damaged/wrong Product Received, Packaging Related Review, Payment/Return/Refund/Cancellation Related Review, Promoting Other Retailers.
Images can be rejected for the following reasons: Profanity, Product Mismatch, Screen Shot from Online Platform, Blur/Pixelated Images, Image Contains Personal Or Sensitive Information, Promoting Other Retailers, Fake/damaged Product Received, Brand Mismatch, Partial/Cropped image, Image with Unwanted Objects
Videos can be rejected for the following reasons: Contains profane/abusive content in the video, Video does not match the product being reviewed, Video is not meeting length specifications, Video contains user audio (Background), Video lacks focus on the product purchased, Not a user captured image in the video(screenshots), Video does not match with thumbnail image, Poor quality video, Poor quality audio, Contains reference to other platforms/retailers, Contains comparison with other competitor products, Contains service related feedback (about shipment), Video does not match the product purchased (brand mismatch), Contains vernacular content, Contains sarcastic content, Contains irrelevant content, Contains offers, deals related content, Contains personal or sensitive information
In addition to these, we also take down reviews from based on the below profile checks.
a) If a buyer has been blacklisted by Radiance for one or more frauds and the customer has remained blacklisted for more than 30 days (accounting for false positives), then the Ratings and Reviews given by the user are not reliable, and are taken down.
b) If majority of a buyer's ratings are 1 stars, then the buyer is not reliable, and their ratings are taken down.
2. Model / algorithm we use for reviews
Rating of a product is the plain average of all valid ratings that have been received by the product since the very first rating it received. There are no other considerations/weights here.
Returns Policy
Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer on www.tinypurpleshop.com Platform. Following situations may arise:
Return could also result in refund of money in most of the cases.
Points to be noted:
We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.
Buyer needs to raise the return request within the return period applicable to the respective product. Once Buyer has raised a return request and if approved, buyer can send back the product through courier or we will arrange for a pickup and refund will be issued after we receive the product in good condition as per our policies. Only after the buyer returns the product, the refund shall be credited to the Buyers account.
Further for returns being made by Buyer of the product, the following parameters needs to be ensured by the Buyer:
Return Condition
All electronics like wires, chargers, etc. that came with the product must be returned
All products should be "New & Unworn" (other than for trial)
Beauty, health & personal care products should be "New & Unopened"
All products must be returned with original packaging
All stationery and office Products should be "New" and returned with original packaging
All jewellery should be "New" and returned with original packaging
If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from www.tinypurpleshop.com.
Shipping cost for returning the product shall be borne and incurred by Radiance.
Replacement
Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.
Points to be noted:
Once the replacement request has been raised, the following steps shall be followed:
In case the Seller doesn't have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.
All shipping and other replacement charges shall be borne and incurred by www.tinypurpleshop.com.
Disputes (Resolutions) Policy
Overview
Generally, transactions are conducted smoothly on Radiance. However, there may be some cases where both the Buyers and www.tinypurpleshop.com may face issues. At Radiance, we have a Dispute Resolution process in order to resolve disputes between Buyers and www.tinypurpleshop.com.
What is a 'dispute'?
A 'Dispute' can be defined as a disagreement between a Buyer and www.tinypurpleshop.com in connection with a transaction on the Platform.
How does a 'dispute' occur in www.tinypurpleshop.com?
Disputes are filed as a result of a disagreement between the Buyer and www.tinypurpleshop.com. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.
It is important that before a Buyer/www.tinypurpleshop.com raises a dispute, they should attempt to solve the issue.
How is a 'dispute' created?
Whenever there is a disagreement, the Buyer can contact us through nithyamt@yahoo.com in order to raise a dispute. Disputes can be raised at a particular transaction level.
What are the various types of 'disputes'?
Following are the indicative examples of potential disputes:
If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of www.tinypurpleshop.com, Buyer is not entitled to any refund.
Radiance's Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the Platform. Only after verifying these facts, a dispute can be registered.
Buyer Eligibility and Restrictions
Only the Buyers who have purchased the product on Radiance are eligible for Refund or Replacement.
Buyers can file a dispute within 30 days from the date of delivery of the product in case of defective product.
Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer's responsibility. Buyers should refuse to accept delivery if the item is damaged.
If the Buyer has already initiated chargeback through the credit card issuing bank, it will not be covered. Blacklisted and Blocked Buyers are not covered..
Buyers who have reached their maximum lifetime limit for claims are also not eligible.
Buyers can make a maximum of 5 claims per year on Radiance. If the claim was withdrawn, it is not counted. The coverage amount will be limited to Rs. 5000/-
Radiance does not provide any guarantee/warranty to Buyers for products sold on www.tinypurpleshop.com against technical/manufacturing defects.
Raising disputes against www.tinypurpleshop.com does not automatically entitle the Buyer to a refund or replacement for the product purchased. Radiance shall verify the disputes so raised and may process only such claims that are valid and genuine.
Radiance shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer.
Claims of the nature of 'Buyer remorse' (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained.
Radiance reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Radiance may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program.
Decisions made by Radiance shall be final and binding on its Users.
Radiance shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Seller.
Radiance Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information / clarification sought within 10 days of such request, the dispute shall be auto-closed in favour of www.tinypurpleshop.com.
Disputes via Chargeback
Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:
www.tinypurpleshop.com expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of www.tinypurpleshop.com.
Email Abuse & Threat Policy
Private communication, including email correspondence, is not regulated by Radiance. Radiance encourages its Users to be professional, courteous and respectful when communicating by email.
However, Radiance will investigate and can take action on certain types of unwanted emails that violate Radiance policies.
Such instances:
Threats of Bodily Harm - Radiance does not permit Users to send explicit threats of bodily harm.
Misuse of Radiance System - Radiance allows Users to facilitate transactions through the Radiance system, but will investigate any misuse of this service.
Spoof (Fake) email - Radiance or www.tinypurpleshop.com will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through 'Contact Us' tab.
Spam (Unsolicited Commercial email) - Radiance's spam policy applies only to unsolicited commercial messages sent by www.tinypurpleshop.com Users. www.tinypurpleshop.com Users are not allowed to send spam messages to other Users.
Offers to Buy or Sell Outside of www.tinypurpleshop.com - Radiance prohibits email offers to buy or sell listed products outside of the www.tinypurpleshop.com Platform. Offers of this nature are a potential fraud risk for both Buyers and Sellers.
Radiance policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.
Violations of this policy may result in a range of actions, including:
Other Businesses
Radiance does not take responsibility or liability for the actions, products, content and services on the Platform, which are linked to Affiliates and / or third party Platforms using Platform's APIs or otherwise. In addition, the Platform may provide links to the third party Platforms of Our affiliated companies and certain other businesses for which, Radiance assumes no responsibility for examining or evaluating the products and services offered by them. Radiance do not warrant the offerings of, any of these businesses or individuals or the content of such third party Platform(s). Radiance does not endorse, in any way, any third party Platform(s) or content thereof.
Trademark-infringement
If the buyer has any issue with trademark, please contact us at nithyamt@yahoo.com
Customer Support
At Radiance we are committed towards ensuring that disputes are settled amicably by way of the dispute resolution mechanisms and procedures. However, in the event that a buyer wishes to contact us, the buyers may also reach out to customer support at 09840686820 or 09789023232 or e-mail us at nithyamt@yahoo.com.
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